Customers or resellers who receive a product that is faulty upon initial installation should follow these steps: 

• Complete the required Poly DOA Certification Form (Form PGS3.1), which can often be obtained from the HP Support website (click here) or via email from a support representative.
• Email the completed form to doacertificate@poly.com.
• Include a copy of the completed form with the physical shipment of the faulty product back to Poly. 

Submitting this form is a required part of the RMA (Return Material Authorisation) process to get an advance replacement for the defective unit. 

You can call an agent:

For Contract support, 24/7 English support is available. 

For Standard support, our hours are Monday – Friday from 8 AM to 4:30 PM GMT (excluding public holidays).

Contact number: +44 2076 604270