Warranty Management for Returns at Tarsus Distribution
TERMS AND CONDITIONS:
1. A product warranty does NOT cover data recovery on hard drives. End-user/customer to ensure data is backed up or saved before return to Tarsus Distribution (Pty) Ltd (also referred to as Tarsus or TD), as hard drives are not repaired but rather replaced under warranty.
2. All units with illegible serial numbers that cannot be read/scanned will be rejected/declined.
3. Proof of purchase will include the item serial number. Warranty starts from the date of purchase - an invoice without a serial number will result in the claim being rejected/declined.
4. All items must be returned with a copy of the warranty claim form, proof of purchase, and a copy of the store job card (for retail partners) without exception.
5. Without exception, items must be returned with all accessories and original packaging.
- Bubble-wrapped units without packaging (particularly hard drives & monitors) will be rejected.
- If the original packaging is unavailable, the unit must be bubble-wrapped and then placed in a box of a similar size to ensure there is no damage during transit.
- Bundle products must be returned in full as per the original bundle supplied.
6. Tarsus will check and test the returned items (if necessary) to ensure they are in the correct order and that all components, accessories, and other items are in as-new condition. If any items are missing, have CID damages, or are not in as-new condition, the return will be rejected/declined, and the goods will remain the customer's property. The goods will be returned to the customer/requestor in this instance. The RMA/Job card number will be invalid.
7. The Job Card/RMA does not constitute final acceptance by Tarsus of the return, and the goods returned remain the customer's property until the conditions of the Job/RMA/return have been met.
8. All serial numbers will be taken from the unit, NOT the box.
9. This request and subsequent RMA number are for the mentioned serial number; Tarsus will accept no other serial number. Should a different unit be received, Tarsus will not accept nor process the return.
10. Ensure you get a ticket reference number back from Tarsus to confirm that we have received your email or request. We have not received your email or request if you don't get a ticket reference number.
11. No credits will be issued without an RMA reference number and the submission of the required documentation, as noted above.
11.1. No second attempt at collection will be made; please ensure your unit is ready for collection. (This only applies to customers with a service level agreement for collections, as noted in the contract signed with Tarsus.)
12. DO NOT hand a unit to a courier unless you have a collection/RMA reference number from Tarsus. Units arriving without a collection/RMA reference will be rejected/declined and returned to the requestor.
13. OEM Vendor Warranty terms and conditions take precedence.
14. Tarsus reserves the right to charge a handling fee on goods returned.
- This is based on the condition of the unit, whether it is opened or sealed, or whether all standard accessories have been supplied.
- Please note that products that have been through the hardware configuration process are deemed a build-to-order request by the customer and will be charged a handling fee if returned.
15. DISCLOSURE OF PERSONAL INFORMATION AND CONSENT
15.1. By using or continuing to use their Tarsus account or conducting business with a member of Tarsus Distribution ("Tarsus"), the customer ("Customer") accepts and agrees to Tarsus processing Personal Information ("PI") supplied to, held, or collected or processed by any member of Tarsus Distribution whether the PI was or is obtained previously, now or in the future.
15.2. The Customer hereby consents to process Personal Information as set out in The Consent to Process Personal Information available at www.tarsusdistribution.co.za, as amended from time to time and shall be bound by its contents. All obligations of Tarsus are conditional on the customer's consent to process personal information remaining in place. This consent is provided voluntarily and expressly.
15.3. For purposes hereof, the terms "Personal Information" (or PI) and "Processing" have the meanings given in POPI. "Process" and "Processed" shall be defined with reference to Processing.
15.4. Tarsus has committed to protecting the Customer's PI and to complying with the Protection of Personal Information Act 4 of 2013 ("POPI") and all other applicable legislation.
Click here to view the PAPIA manual.