You may return a DOA unit provided that the unit is returned within seven (7) days and was purchased from Tarsus either online or offline. You may return a unit as a CPA (Consumer Protection Act) claim if the unit is older than seven (7) days but not more than 6 months from the date of the Tarsus invoice.

Step 1:

You need to log a call directly with the unit's manufacturer/brand (HP, Dell, etc.). The brand-specific contact details can be found on the price lists of those brands, which you can access from here.

Step 2:

You will need the manufacturer/brand reference number included in the RMA process. The manufacturer will give you this reference number when you log a call with them directly, as mentioned in step 1. The RMA process can be started for your DOA unit with our Partner Support Centre agents by emailing: support@tarsus.co.za  and following the steps mentioned above in this article. You will get a ticket reference to track the progress of your request. To ensure a better experience, please supply all the relevant documentation (Completed RMA form, Proof of purchase/invoice, DOA or CPA Letter (if applicable) and pictures where applicable).

Step 3:

Once you have received an approved RMA via our Partner Support Centre (PSC), you may send us the unit or request that the PSC team arrange for the collection of the unit. Please note that this process only applies to DOA units, and the collection must be approved by our internal teams first.   

Step 4:

Once the unit is received by the Tarsus Distribution Returns Department, please allow up to 48 hrs for your credit to be passed onto your account.

Step 5:

You may use this credit to purchase a replacement unit (contact your account manager or purchase online), provided that the current pricing of the unit matches the invoice and is not for expired validity offers.

 Alternatively, you may request an EFT refund to the value of that credit note from your credit controller. You can find the email address on your statement to start the process. N.B. Payment processing may take seven to ten working days and is only processed on Wednesdays, weekly. 

We will require the following to process the refund:

1. A valid/current letter from your bank confirming your company banking details

2. A letter stating why you require the funds on your company letterhead

3. The original proof of payment