Incorrect Orders:

Tarsus will collect any order that was erroneously sent to either the partner or the partners end user. Tarsus will collect any stock that was incorrectly supplied.

Tarsus will only attempt two collections per collection request. After two failed collection attempts the partner is required to return the stock with their own courier.

You will require an Approved RMA (Return Merchandise Authorisation) number and a Waybill Number for a collection to take place.

The partner needs to ensure that all details are provided together with alternative contact details should the requestor of the collection not be available. This applies to End-user collections as well.

A collection request can be sent to support@tarsus.co.za  

Cancelled Orders:

If an order was cancelled the onus is on the receiver to endorse the Proof of Delivery and reject the order.

If the recipient accepts the cancelled order, we deem the order fulfilled and completed.

The onus is for the partner to use their own courier to return the stock back to Tarsus. It is the responsibility of the partner or end user to take pictures based on the state or condition of the packaging prior to shipping with their own courier. Stock will only be received with an Approved RMA which the third-party courier should provide when returning the order.

Please follow the Returns Merchandise Authorisation process and provide supporting documentation to assist with a more efficient response.