If an order is damaged or short in quantity during the delivery stage of the process, then the partner or end-user is required to reject the order and endorse the invoice or the proof of delivery documentation with a message stating that the order has been rejected and the reason for the rejection.

Please contact our support team for assistance if you notice this after the delivery.

Please email onlinenotify@tarsus.co.za for online order queries or submit a request here.