You may return a DOA unit provided that the unit is returned within seven (7) days and was purchased online through TDP. If you purchased the DOA unit ‘offline’, your respective account manager should be contacted.

Step 1: You need to log a call directly with the unit's manufacturer/brand (HP, Dell, etc.). The brand-specific contact details can be found on the pricelists of those brands, which you can access from here.

Step 2: You will need the manufacturer/brand reference number included in the RMA process. The manufacturer will give you this reference number when you log a call with them directly, as mentioned in step 1. The RMA process can be started for your DOA unit with any TDP Operations Administrator by emailing onlinenotify@tarsus.co.za following the steps mentioned above in this document.

Step 3: Once you have received an approved RMA, you may ask our TDP Operations Administrator to arrange for the collection of the unit via RFC (Request for Collection). Please note that this process only applies to DOA units, and the RFC must be approved by our internal teams first.   

Step 4: Once the unit is received by the Tarsus Distribution Returns Department, please allow up to 48 hrs for your credit to be passed onto your account.

Step 5: You may use this credit to purchase a replacement unit, provided that the current pricing of the unit matches the invoice and is not for a one-day-only online deal.

Step 6: You may request an EFT refund to the value of that credit note from your credit controller. You can find the email address on your statement to start the process.

We will require the following to process the refund:

1. A valid/current letter from your bank confirming your company banking details

2. A letter stating why you require the funds on your company letterhead

3. The original proof of payment

N.B. Payment processing may take seven to ten working days and is only processed on Wednesdays, weekly.